Last updated: June 2026
Introduction
Heath-ibex is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Personal identification information (name, email address)
- Enquiry details and correspondence
- Vehicle preferences and booking history
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process reservations
- To provide and improve our vehicle hire services
- To communicate with you about your bookings
- To send relevant service updates when necessary
- To analyse website usage and improve our online experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: to fulfil our obligations under rental agreements
- Legitimate interests: to operate and improve our business
- Consent: where you have explicitly agreed to specific uses
- Legal compliance: where required by applicable law
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist our operations (subject to confidentiality agreements)
- Legal authorities when required by law
- Professional advisors for business purposes
Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for three years unless you request earlier deletion.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For privacy-related enquiries or to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Cathedral Road, Cardiff CF11 9HB, United Kingdom
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use of our services constitutes acceptance of the updated policy.